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As a KEITH Manufacturing Co. Parts Sales Customer Service Agent, you will sell KEITH Manufacturing Co. parts from our headquarters in Madras, OR. You will assist customers via phone or email to cultivate inter company relationships that reinforce our focus on providing customers with KEITH quality solutions, products and service.

Essential Functions

  • Represent KEITH Manufacturing Co. with sales tasks including take and issue customer orders, log shipping confirmations, and delivery information, issue product replacement orders, schedule return product pickups, interact with sales team members, maintain databases, handle customer concerns, and issue credits when necessary
  • Meet ongoing customer service requirements as needed
  • Demonstrate strong understanding of KEITH products, manufacturing process, and customer base
  • Maintain a “customer first” mindset for productivity and quality
  • Top organizational skills are essential
  • Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with other team members
  • Maintain 6S in the work area
  • Meet agreed upon Company and Value Stream goals on time
  • Arrive to work, meetings, appointments, and other work-related functions on time and as scheduled
  • Regular and dependable attendance

Minimum Qualifications

  • Demonstrates understanding of technical, product knowledge and competitive sales skills
  • Able to utilize standard project management tools for executing and delivering projects on time
  • Exceptional verbal, written, and communication skills
  • Willing to organize information to implement action items created from meetings or events
  • Have excellent working knowledge of computers and MS products
  • Knowledge of SAP program is a plus
  • Ability and willingness to follow directions as well as the ability to work independently
  • May be required to pass employer performance tests
  • Be at least 18 years of age

Working Conditions

  • Work at a computer in an manufacturing environment
  • May directly interface with customers

Equipment/Machinery Used

  • PC Computer
  • Copier Machine
  • General office supplies

Physical Requirements

  • Able to sit or stand for 8 hours at a time
  • Exposure to different temperatures due to seasonal weather conditions
  • Able to lift 25 lbs.
  • Able to travel when necessary

Personal Attributes

  • Effective interpersonal skills and relationship-building skills
  • Strong written and oral communication skills
  • Self-motivated and directed
  • Keen attention to detail
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work in a team-oriented, collaborative environment

EMPLOYER’S RIGHTS

This job description does not list all the duties of the job.  You may be asked by management to perform other functions.  KEITH Manufacturing Co. has the right to revise this job description at any time.  This job description is not a contract for employment with KEITH Manufacturing Co. is by mutual consent.