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Parts Sales/Customer Service Agent

Value Stream – SALES

Shift:  7:00 am – 3:30 pm   Monday – Friday

Overtime may be required

KEITH Manufacturing Co. has the following job opening.  If you feel you qualify for the position and would like to apply, please submit your completed application online at keithwalkingfloor.com.

Job Brief

As a KEITH Manufacturing Co. Parts Sales Customer Service Agent, you will sell KEITH Manufacturing Co. parts from our headquarters in Madras, OR. You will assist customers via phone or email to cultivate intercompany relationships that reinforce our focus on providing customers with KEITH quality solutions, products and service.

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Essential Functions

  • Represent KEITH Manufacturing Co. with sales tasks including take and issue customer orders, log shipping confirmations, and delivery information, issue product replacement orders, schedule return product pickups, interact with sales team members, maintain databases, handle customer concerns, and issue credits when necessary
  • Meet ongoing customer service requirements as needed
  • Demonstrate strong understanding of KEITH products, manufacturing process, and customer base
  • Maintain a “customer first” mindset for productivity and quality
  • Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with other team members
  • Maintain 6S in the work area
  • Meet agreed upon Company and Value Stream goals on time
  • Arrive to work, meetings, appointments, and other work-related functions on time and as scheduled

Minimum Qualifications

  • Demonstrates understanding of technical, competitive sales skills
  • Able to utilize standard project management tools for executing and delivering projects on time
  • Exceptional verbal, written, and communication skills
  • Willing to organize information to implement action items created from meetings or events
  • Have good working knowledge of a PC and MS products
  • Ability and willingness to follow directions as well as the ability to work independently
  • May be required to pass employer performance tests
  • Be at least 18 years of age

Working Conditions

  • Work at a computer in an manufacturing environment
  • Interface directly with customers

Equipment/Machinery Used

  • PC Computer
  • Copier Machine

Physical Requirements

  • Able to sit or stand for 8 hours at a time
  • Exposure to different temperatures due to seasonal weather conditions
  • Able to lift 25 lbs.

Personal Attributes

  • Effective interpersonal skills and relationship-building skills
  • Self-motivated and directed, detail oriented
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work in a team-oriented, collaborative environment